Total Quality Management Example | Principles and Examples of TQM (2022)

Total Quality Management Example | Principles and Examples of TQM (1)

Introduction to Total Quality Management Example

Total quality management concept adopts a different approach for management, which focus on the overall development of the organization, satisfy customer’s needs while keeping an eye on organization’s goal and important human resource (employees) are kept updated with all techniques and with open room for learning. In this topic, we are going to learn aboutTotal Quality Management Example.

All in One Project Management Bundle (100+ Courses) 100+ Online Courses | 400+ Hours | Verifiable Certificates | Lifetime Access 4.6 (58,625 ratings) View Course

Total quality management got recognition in Japan after world war 2 (by W. Edwards), Japanese used TQM for re-constructing their economy after the destruction caused by world war.

Start Your Free Project Management Course

Project scheduling and management, project management software & others

(Video) What is Total Quality management (TQM)? | 7 Principles of Total Quality Management

It was originated to increase the quality of services and bring high results, this concept became popular from the early 1980s. Every organization requires quality in all aspects and remove defects, waste from operations. Total quality management method involves management and employees to produce goods and services to increase the business and reduce losses due to unwanted practices, “quality is a predictable degree of uniformity and dependability at low cost and suited to the market”.

The total quality approach describes the culture, attitude, and organization that makes a commitment to provide improved products and services that satisfy customers requirements. Total quality management is the management strategy which involves the improvement process of employee- employee’s relations, consumer- business relationship to get better results in the production of goods and services.

Total quality management technique is an enhanced version of doing business, businesses can rely on total quality management for the survival of business in this fast and competitive market. It just requires up-gradation and change in actions of management which lead to the transformation of actions and the culture. Total quality management is a combination of 3 words-

(Video) TOTAL QUALITY MANAGEMENT (TQM) AS PRACTISED BY IKEA

Total – Whole in it.

Quality – Excellent products and services.

Management – The manner of handling.

With the combination total quality management is the strategy or art of managing the whole to achieve the successful target. The key factor in total quality management is an application of quantitative methods and human resources, these both are the major focus to improve the process and deliver best to customers and collect customer back with new demands. Total quality management requires a very disciplined approach, with management techniques and existing upgraded efforts and a toolset.

Principles of Total Quality Management

Total quality management follows a few defined principles –

  1. The top management is responsible for the quality of the product management which should create a draft of organizational structure, design, and process (production) to encourage good quality.
  2. Product quality should full fill the customer’s needs. If the customer says it is good, then the quality is said to be better. To gain this success, the requirements should be noted clearly and deeply with all points taken to understand.
  3. The production process must be designed in a certain way which will achieve quality production and services.
  4. Human resource working with a project should take responsibility for performing best for the quality to be achieved from the project, every team member must understand that they must cooperate with each other. Else work will suffer.

Examples of Total Quality Management

Let’s look at the popular examples of total quality management.

(Video) Total Quality Management (TQM) System

1. Total Quality Management in Healthcare Organizations

Healthcare organizations are trying to increase their profits, at all levels of hospitals in our society. The importance is placed on TQM for the whole development in the healthcare system. TQM is the necessity for public and private hospital organizations to gather an increasing percentage globally. Total quality management reduces cost, create a higher level of efficiency and provide high-quality care to the patients. The customer satisfaction rate is the most important factor and in healthcare customers can be critical in many ways, to get a decent amount of profit, a healthcare organization needs to study all aspects then only both customers and organizations can get benefits with great market share.

The healthcare business is very much depending on doctors and their services, where the buyer is the patient. The system must take care of the cost of appointments, medical treatments, quality of the hospital, quality of doctors and timely services. The cost and satisfactory treatment is the key to hospital business in the long run. For best results, organizations should follow these principles.

  • The patient is the priority and the organization should focus on the customer’s demand, the treatment should be the primary goal.
  • A good and engaging leader is the demand and a good leader should always take care and who can keep staff involved to achieve the goal of the organization.
  • Employees involvement is where each employee including doctors should feel the responsibility and get involved with the work they do, then only the organization can benefit from the business.
  • The organization must keep improvement priority and regular checks and can improve nature.

2. Total Quality Management in Multinational Companies

TQM is an essential tool for MNC’s to maintain its profit parameter. MNC’s hire an excellent bunch of people to look to their graph and push to grow by applying several practices.

TQM is kept in the head, management keeps an eye to upgraded technology and acts immediately to grab benefits from it. The company is taking care of both employees and customers, the discussions are done on a broad level so that every point can be covered, and responsibility can be divided among the team. Human resource is kept in confidence, the company is open to listening to the customer about all doubts and queries, also the company takes note on what went wrong with the customer. TQM is essential to keep a record of the company’s chart whether it is growing or losing.

3. Total Quality Management in Developing Economies

TQM has been accepted globally and is implemented on a large scale to make most of the profits from projects. Companies and large organizations globally are using to grow their economies.

  • TQM was introduced in Japan itself after it has been burned in world war. Managers reacted quickly to the changes they needed to make to reduce the cost, faster development times, deliverables and satisfy the customers in the competitive scenario. It was a challenge for every manager to survive because the Japanese were rebuilding their economy. Japanese are receptive to quality for reasons- Japanese traditional craftsmanship and attentional to details are not hidden. Quality was the priority during the survival years, Japan gathered food only because they exported high-quality goods at a low price. Quality kept key, which helped the Japanese to gather food and materials they needed during survival years.
  • Us industries are trying to cope up with the competition in the market, the US economy is relying on imported products and technologies. To balance with their own goods US companies are using the total quality management approach where quality is the key factor.

4. Total Quality Management in the Construction Industry

Construction is a one-time process yet creative, so it is taken into account that the construction process is expensive and require lots of efforts to recreate building (or similar). TQM is used to decrease cost and increase productivity and efforts can be counted if performance is improved. In the construction industry, quality is measured by the satisfaction rate of the designer, constructor and house owners.

(Video) Total Quality Management | TQM Elements & Benefits | TQM 8 Principles | W. Edwards Deming 14 Points

Recommended Articles

This is a guide to Total Quality Management Example. Here we discussed the Principles and Examples of Total Quality Management.You can alsogo through our other suggested articles to learn more –

  1. Agile Supply Chain
  2. Total Quality Management Notes
  3. Total Quality Management Concepts
  4. TQM Tools
Quality Management Training (22 Courses) 22 Online Courses 109+ Hours Verifiable Certificate of Completion Lifetime AccessLearn More

1 Shares

(Video) TQM Total Quality Management Lecture Animation Video

FAQs

What is an example of total quality management? ›

Examples of TQM. Automobile manufacturer Toyota is one example of TQM. The adoption of TQM and kaizen at Toyota led to higher product and work quality at all levels of the organization. Toyota adopted a related practice called statistical quality control (SQC) in 1949.

What is total quality control Explain with examples? ›

Total quality control is a broad-ranging set of techniques that are employed to minimize errors throughout an organization. By doing so, an organization can greatly improve both its profits and customer satisfaction. It requires the involvement of employees across the organization who are empowered to make changes.

What is TQM answer? ›

Total Quality Management (TQM) is a management approach that seeks to provide long-term success by providing unparalleled customer satisfaction through the constant delivery of quality IT services.

What are the 3 universal processes of total quality management TQM )? ›

3 popular TQM processes. Now that you know what total quality management is, it's time to dive deeper into three new processes that build on its original principles: ISO 9000, Lean manufacturing, and Six Sigma.

What are some examples of management quality initiatives? ›

There are numerous quality initiatives that organizations are undertaking today such as: Six Sigma, Lean Manufacturing, Quality Awards, Process Management, Reengineering, ISO Implementation/Re-certification and Quality Service.

How can you apply TQM in your daily life explain? ›

Highlight what your habits were BEFORE and what CHANGES you will do to live a meaningful life after studying TQM.
  1. LIFE BEFORE AND AFTER TQM:
  2. Sort — Eliminate whatever is not needed.
  3. Straighten — Organize whatever remains.
  4. Shine — Clean the work area.
  5. Standardize — Schedule regular cleaning and maintenance.
13 May 2017

How can TQM help you as a student? ›

Adapting to TQM (Total Quality Management) will make important changes in classroom. By the help of this method, the communication distance between student and teacher will disappear. Therefore, student and their self-confidences will increase within guidance.

What is TQM and its importance essay? ›

Concept of Total Quality Management

TQM is a continuous quest for excellence that aims to improve the efficiency as well as the flexibility of any organization by integrating the different processes within the organization. This system makes the prevention of defects in the early stages and is highly customer oriented.

What is total quality management TQM quizlet? ›

Total quality management(TQM) refers to a quest for quality in an organization. a philosophy that involves everyone in an organization in a continual effort to improve quality and achieve customer satisfaction.

Why is TQM important? ›

TQM provides the quality assurance that customers will get what they expect, as well as a process for managing unsatisfied customers, make needed corrections and prevent similar reoccurrences. Explore the tools you need to achieve TQM. Check out QAD Quality Management Products.

How does TQM help a business? ›

Total quality management (TQM) helps bring your entire organization together with one main goal: continually improving processes and products to ensure customer satisfaction.

What are the 5 important factors of TQM? ›

The critical success factors of TQM are management commitment and leadership; continuous improvement; total customer satisfaction; employee involvement; training; communication and teamwork.

What is the main focus of TQM? ›

A core definition of total quality management (TQM) describes a management approach to long-term success through customer satisfaction. In a TQM effort, all members of an organization participate in improving processes, products, services, and the culture in which they work.

How can TQM be used to improve quality and productivity? ›

A well designed TQM strategy manages to take into consideration the need to keep costs low and improve productivity, without compromising on quality – a tough balancing act. The road to 'TQM' or initial implementation of it does takes a degree of planning to achieve as it can reshape the way the company works.

What is an example of a quality improvement project? ›

Examples of Quality Improvement Projects in Reducing Unnecessary Medical Procedures that Can Increase Patient Risks and Medical Costs. Restricting blood transfusions to only patients who unquestionably need them results in better outcomes for all patients.

What are some examples of quality improvement in nursing? ›

What are Examples of Quality Improvement Initiatives in Healthcare?
  • Reduction in medication-related adverse events.
  • Optimization of sepsis care.
  • Decreased number of urinary catheter infections.
  • Reduced hospital readmissions.
  • Decreased medication administration errors.
  • Improved electronic medical record documentation.
28 Jan 2022

How TQM affects the performance of an organization? ›

The findings of this study reveal that the implementation of TQM improves the operational performance of organisations, which ultimately affects the other dimensions of performance such as financial performance, customer satisfaction, and other stakeholders' performance. The study conducted by O'Neill et al.

How is TQM implemented in education? ›

Quality culture can foster the TQM principles like continuous improvement, open communication, fact-based problem solving and decision making, etc. In addition, academic institutions should adopt a more customer oriented approach in dealing with their student.

How TQM helps in reducing cost? ›

The ongoing and proven success of TQM, and in particular the participation of employees in that success can lead to a noticeable improvement in employee morale, which in turn reduces employee turnover, and therefore reduces the cost of hiring and training new employees.

Why is quality management important in education? ›

Due to the fact that the educational system management is said to be market-oriented activity, total quality management can be considered as the effective technique which will constantly push organization to the improvement on all of its levels and will help to create a place of trust, respect and collaborative work.

Why quality management is necessary in education? ›

It enhances a feeling of confidence and trust and alleviates insecurity and fear among members of an institution. It helps an institution to work within its budget and predetermined time limit;; and to establish a flexible design and infrastructure so as to enable the institution to fulfill changing societal demands.

How does TQM improve quality? ›

Total quality management benefits and advantages:
  1. Strengthened competitive position.
  2. Adaptability to changing or emerging market conditions and to environmental and other government regulations.
  3. Higher productivity.
  4. Enhanced market image.
  5. Elimination of defects and waste.
  6. Reduced costs and better cost management.

What is TQM conclusion? ›

Conclusion. Total Quality Management is practiced by many business organizations around the world. It is a proven method for implementing a quality conscious culture across all the vertical and horizontal layers of the company.

Which companies use Total Quality Management? ›

Three notable examples of companies that successfully implemented TQM are Ford Motor Company, Motorola, and Toyota.

What is TQM implementation? ›

Total Quality Management, TQM, is a method by which management and employees can become involved in the continuous improvement of the production of goods and services. It is a combination of quality and management tools aimed at increasing business and reducing losses due to wasteful practices.

What are the 4 components of total quality management? ›

When broken down, quality control management can be segmented into four key components to be effective: quality planning, quality control, quality assurance, and quality improvement.

What are four goals of a total quality management process? ›

Goals of Total Quality Management (TQM)

Improve customer service, Make sure employees are trained in quality, Increase employee productivity, Focus on continual process improvement of procedures.

How do you ensure TQM? ›

There are five major steps to TQM, and each are essential to successful implementation.
  1. Commitment and Understanding from Employees. ...
  2. Quality Improvement Culture. ...
  3. Continuous Improvement in Process. ...
  4. Focus on Customer Requirements. ...
  5. Effective Control.
22 Jun 2012

What are the benefits of quality management? ›

Advantages of quality management systems
  • greater efficiency and less waste.
  • better and consistent control of major business processes.
  • a better understanding of customer needs.
  • regulation of successful working practices.
  • improved risk management.
  • increased customer satisfaction.
  • improved participation of employees.

How does TQM reduce errors? ›

In manufacturing, using a TQM approach ensures that internal practices are set up to reduce errors and streamline processes. While an approach like Six Sigma looks at reducing defects through a methodological process, TQM focuses on combining people and processes to reduce errors.

How does TQM affect quality? ›

When fully implemented, TQM brings benefits to organization in terms of quality, productivity, and employee development (Lawler et al., 1995) through improved teamwork, creativity, innovation, training, communication, trust, and decision making.

When was TQM developed? ›

Total quality management (TQM) is a term that originated in the 1950s and is today used mainly in Japan. It is the equivalent of what other countries or organizations may call a company-wide quality management system, enterprise quality management system, or integrated quality management system, to name a few.

What are the 10 elements of TQM enumerate and explain each? ›

Some of the important elements of total quality management are: (i) Management's commitment to quality (ii) Customer satisfaction (iii) Preventing rather than detecting defects (iv) Measurement of Quality (v) Continuous improvement (vi) Corrective action for root cause (vii) Training (viii) Recognition of high quality ...

What is the first step of TQM? ›

1. Focus on the Customer – Customers are the true North Star and barometer of a business. In the TQM approach, customer sentiments and feedback are closely monitored through call tracking and surveys.

Who is responsible for quality in TQM? ›

In general, the project manager has overall responsibility for the quality management process.

How TQM affects customer satisfaction? ›

Total quality management systems lead to improved service quality and, thereby, higher patient satisfaction (PS). Patient satisfaction is the view of the patient as a consumer and is an important tool to measure the service quality of a healthcare organization.

Who developed TQM? ›

TQM, in the form of statistical quality control, was invented by Walter A. Shewhart. It was initially implemented at Western Electric Company, in the form developed by Joseph Juran who had worked there with the method.

What is TQM explain with example? ›

Total Quality Management (TQM) is a management framework based on the belief that an organization can build long-term success by having all its members, from low-level workers to its highest ranking executives, focus on improving quality and, thus, delivering customer satisfaction.

How TQM can improve profitability? ›

TQM increases profits by concentrating on quality advancement and focuses on related challenges.
...
TQM is used for:
  1. Increase in production.
  2. Reduced rework and scrap.
  3. Improved production consistency.
  4. Reduced client service issues.
  5. Increased advantage in competition.
2 Jan 2011

What are the types of quality? ›

7 Types of Quality
  • Product Quality. Products that fit customer needs and fulfill customer expectations. ...
  • Service Quality. Services involve intangible elements of quality such as environments, customer service and customer experience. ...
  • Experience Quality. ...
  • IT Quality. ...
  • Data Quality. ...
  • Information Quality.
1 May 2017

Which companies use total quality management? ›

Three notable examples of companies that successfully implemented TQM are Ford Motor Company, Motorola, and Toyota.

What are the 7 principles of total quality management? ›

The seven principles of quality management are:
  • Engagement of people.
  • Customer focus.
  • Leadership.
  • Process approach.
  • Improvement.
  • Evidence-based decision making.
  • Relationship management.

Why is TQM important? ›

TQM provides the quality assurance that customers will get what they expect, as well as a process for managing unsatisfied customers, make needed corrections and prevent similar reoccurrences. Explore the tools you need to achieve TQM. Check out QAD Quality Management Products.

What is TQM model? ›

A core definition of total quality management (TQM) describes a management approach to long-term success through customer satisfaction. In a TQM effort, all members of an organization participate in improving processes, products, services, and the culture in which they work.

How does Coca Cola use TQM? ›

Coca-Cola also uses Total Quality Management (TQM), which involves the management of quality at every level of the organisation, including; suppliers, production, customers etc. This allows Coca-cola to retain/regain competitiveness to achieve increased customer satisfaction.

How can TQM help you as a student? ›

Adapting to TQM (Total Quality Management) will make important changes in classroom. By the help of this method, the communication distance between student and teacher will disappear. Therefore, student and their self-confidences will increase within guidance.

Where was TQM first developed? ›

TQM, in the form of statistical quality control, was invented by Walter A. Shewhart. It was initially implemented at Western Electric Company, in the form developed by Joseph Juran who had worked there with the method. TQM was demonstrated on a grand scale by Japanese industry through the intervention of W.

What is TQM diagram? ›

A TQM diagram is a visual depiction of the business and process layout.

What is the meaning of Total Quality? ›

Total Quality (TQ) consists of continuous improvement activities involving everyone in the organization—managers and workers—in a totally integrated effort toward improving performance at every level.

What are the 5 ways of to improve the quality? ›

Here are 5 steps you can take to put you on the right path.
  • Make a commitment. W. ...
  • Track mistakes. If you are going to commit to quality, first you must define exactly what quality is. ...
  • Invest in training. ...
  • Organize quality circles. ...
  • Have the right attitude.
2 Sept 2010

What are the 5 stages of TQM? ›

There are five major steps to TQM, and each are essential to successful implementation.
  • Commitment and Understanding from Employees. ...
  • Quality Improvement Culture. ...
  • Continuous Improvement in Process. ...
  • Focus on Customer Requirements. ...
  • Effective Control.
22 Jun 2012

What are the 5 total quality management? ›

The concept of TQM rests largely on five principles: Produce quality work the first time. Focus on the customer. Have a strategic approach to improvement.

How many TQM activities are there? ›

The Eight Elements of TQM

Total quality is a description of the culture, attitude and organization of a company that strives to provide customers with products and services that satisfy their needs.

Videos

1. EXAMPLES OF TOTAL QUALITY MANAGEMENT SYSTEM STRATEGIES PART - 8
(preparationx crash course)
2. 8 Principles of TQM
(Business Management and Research (BMR) TheRISD)
3. What is The Meaning of Total Quality Management? | What are the 8 principles of TQM | Explained!
(Management Adda)
4. Example of Quality Management
(Never Give Up)
5. Total Quality Management in the Field of Organizational Behavior
(Study.com)
6. Total Quality Management
(Sherice Khan)

Top Articles

You might also like

Latest Posts

Article information

Author: Dan Stracke

Last Updated: 11/17/2022

Views: 5645

Rating: 4.2 / 5 (43 voted)

Reviews: 82% of readers found this page helpful

Author information

Name: Dan Stracke

Birthday: 1992-08-25

Address: 2253 Brown Springs, East Alla, OH 38634-0309

Phone: +398735162064

Job: Investor Government Associate

Hobby: Shopping, LARPing, Scrapbooking, Surfing, Slacklining, Dance, Glassblowing

Introduction: My name is Dan Stracke, I am a homely, gleaming, glamorous, inquisitive, homely, gorgeous, light person who loves writing and wants to share my knowledge and understanding with you.